Support

Need help with Calovex? We're here to help.

Contact us

The fastest way to get help is by email.

Support: support@calovex.app
Privacy questions: privacy@calovex.app
Response time: we typically respond within 24 to 48 hours.

Common questions

Is my data private?

Calovex Software Inc. is the data controller. We never sell personal data. See our Privacy Policy for the full breakdown.

How accurate is the AI meal scanner?

Our AI provides estimates based on image recognition and food databases. Estimates are not guaranteed to be exact. You can always review and edit AI results before saving.

Can I cancel anytime?

Yes. Manage your subscription through Apple App Store or Google Play. Cancellation takes effect at the end of your current billing period.

Is Calovex medical advice?

No. Calovex is a general wellness and AI-assisted tracking tool, not medical advice, nutritional advice, or a medical device. Consult a healthcare professional before making major dietary or exercise changes.

Does Calovex work offline?

An internet connection is required to save food logs, sync your history, and use AI features. Offline logging is not currently supported.

Is there a free version?

Yes. Calovex Free includes manual logging, barcode scanning, 3 AI scans per day, streaks, ranks, and groups.

What devices are supported?

iPhone (iOS 15.1 and later) and Android (Android 8 and later).

How do I delete my account?

In the app, go to My Profile, then Delete Account. All your data is permanently removed within 30 days.

Account deletion

To delete your account, open Calovex, then go to My Profile, then Delete Account. Your data is permanently removed within 30 days. If you cannot access the app, email us at support@calovex.app and we will process the deletion manually.

Subscription help

Manage your subscription through Apple App Store or Google Play, depending on where you subscribed.

iOS (iPhone or iPad)

Open Settings on your iPhone or iPad.
Tap your name at the top.
Tap Subscriptions.
Tap Calovex, then Cancel Subscription.

Android

Open the Google Play Store app.
Tap your profile icon (top right), then Payments and subscriptions.
Tap Subscriptions, then Calovex.
Tap Cancel subscription.

Report a bug or request a feature

In the app, go to Settings, then Report a bug or Feature request. You can also email support@calovex.app. Including a screenshot or short screen recording helps us reproduce the issue faster.

Health disclaimer

Calovex is not a substitute for professional medical advice. If you have a medical condition or are starting a new diet or exercise plan, consult your healthcare provider. See our Terms of Service for the full disclaimer.

Business mailing address: Calovex Software Inc., 330 Avro Ave, Pointe-Claire, QC H9R 5W5, Canada.